After contacting our Support team, you will be sent any product documents or articles that we believe are most likely to resolve your issue.Necessary cookies are absolutely essential for the website to function properly. If you are unable to find an answer or solution to your issue, please contact our Support team via email. You can also visit our Help Centre first for instant answers to frequently asked questions and product specific troubleshooting. If you are experiencing issues with your product, please refer to the product page and the available product manuals. If you have any questions about the product or want to confirm any details at all, please contact us before ordering.įor more information, please see our Returns Informationįor more information, please see our Returns Information View more Unless there is transit damage, a manufacturing defect or a mistake on our end, you will be responsible for any re-delivery and restocking fees. If your order needs to be re-routed or returned to its warehouse(s) of origin after being collected by a courier, many additional people become involved to facilitate your return. For these reasons, our suppliers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another. We live in a world of high volumes and slim margins to keep prices down. Our priority is our customers however we have to respect our suppliers' strict returns policies. Ordered the wrong product or changed your mind? Please complete this form and we will forward your request to the manufacturer's service department right away If you return equipment on the basis that it is faulty and it is found to be not faulty, there will be a fee. If you refuse to pay extra for those extra stairs and the courier is forced to take the goods back to the warehouse, there will be a fee. If you forget to tell us about those 7 stairs leading down to the kitchen then demand the courier to take it down anyway, there will be a fee. If the couriers have to make multiple attempts to deliver your goods because no one is there to receive them, there will be a redelivery fee. If you change your mind about an order after it's left the warehouse and we have to stop it mid delivery and re-route it back to the suppliers warehouse, there will be a fee.If you change your mind about an order before it has left our suppliers warehouse, there will generally be no fee.We never like to charge restocking (or other) fees however if we get charged by our suppliers or couriers due to your change of mind, we have no choice but to pass the fees onto you. We rely on you, as the receiver to check goods and document any damagesĭo I need to keep the packaging from my order?įor more detailed information about returns, please read our Returns Information page Our warehouse teams check every single order before they are loaded onto the truckĪlthough it's rare, sometimes items move around in transit and inside courier depos and damages can occur Our deliveries are insured but couriers are very strict and inflexible when claims are made outside of their policy window Once received, please check right away, don't leave it for a week or a month or more! This is because couriers will simply deny/reject any claims when received more than 24 hours after delivery. If you let us know beyond that, we will be unable to arrange any replacements or compensation. Shipping damages MUST be reported within 24 hours of receiving your order.This is the fastest way for us to arrange a replacement. If you notice any visible damage on the box of your item, please REJECT the delivery and the courier will take it back to the warehouse of origin.PLEASE inspect all deliveries for damages as soon as they are received.We have a 24 hour window to make a freight warranty claim. See Similar products from Open Display Fridges Category Total Usable Capacity (Litres) of unit: 164.Fan assisted cooling ensures rapid temperature recovery.4 castors plus 2 adjustable feet allow stability.User-friendly digital temperature controls and display.Easy-clean stainless steel construction.The lockable castor wheels can be easily moved around saving space and making it less heavy for people to move. The sliding door allows easy access without the need to fully open the door, which creates a simple and quick use without inviting germs in or letting the cold out.Īnd the LED lighting creates an energy efficient alternative to standard lights - helping to promote better looking food while helping to maximise sales.įeaturing the user-friendly digital panel creates a simple and precise operation making it easy for staff to use. Looking for a fridge that can maximise impulse sales? Then the Polar G-series multideck display fridge will be the product for you.
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